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Chirag Shah said:
On 31st august i received a message from MTNL informing me of dection of Rs. 25. from my account for some radio masti which i have not subscribed.
after repeated calls to their customer cell they send me my call log after 7 days which proved my point
After the log details i registered my complaint my complaint no. is C090965780. After few days when I didnt receive any callback from the department i called for the same to my shock i was informed that they have solved my complaint proving me & their call log wrong.
For the last few days they have been just promising to give me a call back but i have not received even after repeated followups
# 17 September 2009 at 10:23 pm

Nitin Kumar Jain (author) said:
I would suggest to write them an email … You can also write this down to TRAI … Better to write them a letter on paper and hand it over to the concerned person in some sanchar haat and get the receipt ..
# 18 September 2009 at 2:04 am

Jaag Jao said:
This refers to the MTNL scheme
Additional landline to Loyal Customers of MTNL Mumbai (w.e.f.16.02.2008)
http://mumbai.mtnl.net.in/telecomservices/telephoneconnect01.html#ntc
Sl.No. Description Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
1. Additional Landline 1
2. Monthly Service Charges Rs. 100/-
3. Actuvation Charges Nil
4. Security Deposit for Local & STD Nil
5. Free Calls 50
6. Call Charges beyond free calls (in Rs.) 51 – 300 = Rs.0.80
301 – 2000 = Rs.1.20
Above 2000 = Rs.1.00
NOTE: 1) This facility may be extended to the customer who opts for this and there should not be any outstanding apperas against such customers.
2) This additional line will be linked with the main line & will work as long as main line works and will be disconnected as and when main line is surrendered or recovered for non-payment.
3) This line can be either Local & STD or Local & STD/ISD,depending upon main line.
4) For ISD line additional deposit of Rs. 3000/- is to be levied.
If a MTNL customer who is already having two connections under any MTNL tarrif scheme before 16-02-2008, and one of his connection is for more than 5 (five years).
Why this Loyal Customer is not allowed to convert his existing second connection to this
“Additional landline to Loyal Customers of MTNL Mumbai” scheme and benefit with the lower service charges and free calls.
Can any one take it up with the MTNL authorities and answer this?
# 2 October 2009 at 4:11 pm

Jaago Grahak said:
I would suggest to forward your complaint to http://pgportal.gov.in/ ..Grievance Redress Mechanism in Government.
I had a lot of bad and bitter experiences (alomost 100%) with customer care executives of MTNL (1500 and 1504) . Once i got go frustated , I filed an RTI get answers to some of my questions.
but MTNL customer care really sucks!!!!!!
# 12 October 2009 at 6:03 am

VK Sharma said:
Commander VK Sharma House No 03
Mob: 9868248055/9868248056 Sector 29
Tel: 0120-4250202 NOIDA
Email: vk3sharma@yahoo.co.in Uttar Pradesh 201 301
VKS / MTNL / 01 27 Oct 2009
TO WHOM SO EVER IT MAY CONCERN
NO NETWORK COVERAGE AT SECTOR 29 NOIDA
Sir,
1. This to inform that I am a contented customer of MTNL services for many years, and have been using services on mobile numbers 9868248055 / 9868248056.
2. However, for past over a month there is no coverage at (Approximately 200 Meters around) my residence at 03 Sector 20 NOIDA. UP 201301. I had reported the same at the Sanchar Hut, Sector 18 NOIDA UP. The Officer In charge had attended to the complaint and suggested that this matter needs to be taken up with higher authorities to resolve the issue. It is therefore requested that necessary action be taken to resolve the problem of ‘no network coverage’ at house no 03 sector 29 NIODA, UP.
3. Regards,
# 27 October 2009 at 10:49 am

dinesh chand rajwar said:
sir,
my landline number of mtnl number is 25420144 and it is dead for last one month.i have sent
complaint through electronic customer care but still no action is being taken to restore
my landline no.my area is comes in thane district and pin code is 400605.
# 21 May 2010 at 7:52 am

Nitin Kumar Jain (author) said:
you must write an physical complaint to their sanchaar haat … that may help …
# 21 May 2010 at 8:32 am

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