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    LPG Gas Cylinder, an SMS away

    Posted In India - By NitiN Kumar Jain On Saturday, August 29th, 2009 With 16 Comments






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    Good news for consumers all over the India.

    Now we are not required to visit our cooking gas dealer for booking a refill, or having to endlessly try the dealer’s phone which always seems to be busy. We can simply book a refill cylinder by sending an SMS from your mobile to a five-digit toll-free number. We can also register your complaints by dialling a six-digit easy-to-remember number that will be common to consumers of all LPG companies.

    Note down the following deatils for booking:

    Bharat Gas

    52725 (Vodafone, MTNL, Idea & Tata mobiles)

    57333 for other mobile users

    HP Gas

    9990923456 for HP Gas This is exclusive 24×7 voice recording system

    Complaint and Inquiry

    155233 for all 3 companies

    How to Register our Mobile number??

    For booking through SMS, a consumer will have to first register the cell number. This will have to be done by ringing up the five-digit toll-free number of the service provider and feeding the dealer’s telephone number and consumer number, in that order . Once this process is complete , a consumer can make a booking by simply sending an SMS to the five-digit toll-free number saying ‘LPG’ .

    Your mobile number can also be registered through SMS. For this, you will need to send an SMS to *501# with the dealer’s phone number and consumer number in case of Indane, the cooking gas brand from IndianOil Corporation . For consumers of BharatGas, the SMS will have to be sent to *502#.

    How to Book??

    A refill can be booked by simply sending an SMS to 501 for Indane and 502 for BharatGas, saying ‘LPG’ .

    The system will be a little different for consumers of Hindustan Petroleum’s HP Gas. The company will have an exclusive 10-digit number which will take a consumer to a 24X7 internet voice recording system. Refills can be booked by placing a call and recording the order by giving the consumer number and dealer name etc. In this case too, the consumer will get an SMS confirming a booking and another alert on delivery.

    The mobile number will become a consumer’s unique identification for wireless booking. Whichever way a refill is booked, a consumer will receive an SMS giving confirmation of the booking, the order number, date and time. Once the refill is dispatched, another SMS will follow informing that the cylinder has been dispatched. This will help consumers to promptly find out in case the refill is diverted by an unscrupulous dealer or delivery boy.

    A six-digit complaint number will also come into existence simultaneously with the SMS booking regime. The number will be common for consumers of all cooking gas brands. This will be a call centre number which will be attended by a customer relations executive for registering complaints or queries between 8am to 8pm.

    -NKJ

    NitiN Kumar Jain

    Nitin works in an IT MNC professionally but blogs and owns NKJ Live. He is also the co-owner of a professional start-up ARGHAM BYTES

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    • http://nitinkumarjain.in Nitin Kumar Jain

      For complaints relating to IOC, the customers can dial toll free number 18002333555 from anywhere in the country and for the complaints relating to BPCL the toll free number is 1800222725. In the case of HPCL, the company has provided two separate toll free numbers: 18002333777 for LPG and 18002333999 for motor spirit (petrol) and high speed diesel (HSD). In order to further leverage the existing system of addressing the complaints of customers, the unique mechanism of using toll free telephone numbers through call centers makes it more convenient, easy and effective to enable the customers to air their complaints and follow up on such complaints.

    • http://nitinkumarjain.in Nitin Kumar Jain

      For complaints relating to IOC, the customers can dial toll free number 18002333555 from anywhere in the country and for the complaints relating to BPCL the toll free number is 1800222725. In the case of HPCL, the company has provided two separate toll free numbers: 18002333777 for LPG and 18002333999 for motor spirit (petrol) and high speed diesel (HSD). In order to further leverage the existing system of addressing the complaints of customers, the unique mechanism of using toll free telephone numbers through call centers makes it more convenient, easy and effective to enable the customers to air their complaints and follow up on such complaints.

    • Mohit

      hello frnd we are the customer of bharat gas service. dealer's service is very poor and i wanna complaint against them i give have any consumer complaint no then plz send me at this mail id mohit.gupta700@gmail.com m will be thank full to u for this.and the above no.155233 is not working.

    • http://nitinkumarjain.in Nitin Kumar Jain

      It is really strange that 155233 is not working …. try calling 1800222725

    • Vishal Raj

      i wanna register complain against Janta ,Indane Gas Agency,Hazaribagh,Jharkhand that they r forcing every single consumer of its agency to receive the LPG cylinder as home delivery and they r implementing as a rule .As they have no good transportation service to provide every consumer the home delivery,so many consumers r suffering.
      therefore im requesting to kindly look into matter and plzzz sove the problem as soon as possible as another agency in Hazaribagh named Tushar Indane Gas Agency have no such rules of compelling home delivery to every consumer.
      so plz take action against Janta,Indane Gas Agency,Hazaribagh to solve our problem.
      thanking u
      vishal

    • http://nitinkumarjain.in Nitin Kumar Jain

      Have you filed an official complaint against them yet??

    • Mithukuttu

      hi
      am priya.
      i want know how to find LPG cylinder empty for after using.how to find and before booking ,becoz i have only one cylinder. so 5 days before how to check? any idea……….

    • http://nitinkumarjain.in Nitin Kumar Jain

      There is no such way as far as I know … The way I personally do is I book cylinder on gut feel… After looking at my past data (I once did no book unless my cylinder was completely empty) I know how much it works for me .. so based upon that I book it … Another way I can do it .. After having understanding with the agency, you can book in advance and tell them that you will collect it yourself …. Any way it works for you is better …

      Other than this I don't there is any concrete way of knowing when the cylinder would be empty …

    • Vidya_n

      Hi,
      you pls tell us the rite way to hav the booking for bharat gas bangalore .the people who r nt in touch with SMS hw can u xpect them to hv buking thru SMS .and pls mention the rite toll free numbers pls its a request

    • http://nitinkumarjain.in Nitin Kumar Jain

      Thanks for the feedback Vidya … in this particular article, only the SMS way of booking the LPG cylinder is mentioned …

      Toll free numbers are the numbers that were published by Govt of India … if they have changed, please let us know … we are happy to help …

    • Santosh Woonna

      Plz… tell me the SMS format for HP GAS booking..

      • http://nitinkumarjain.in NitiN Kumar Jain

        It should be HP for eg. HP 01122334455 1234

    • Bijay Kr.Agarwala

      In case of INDANE GAS  facility for  booking through online/SMS/IVRS is available to customers of a limited number of  cities in India.Hope Indian Oil Corp will extend this facility to to each and every city of india in near future.

      • http://nitinkumarjain.in NitiN Kumar Jain

        I agreee

    • SS

      Can anyone tell me about…how much time it takes for delivery of HP Gas???…as i have booked for refill gas on 18/05/12 at dealer in pune and dealer is saying it will be delivered after 10 days…

      • http://nitinkumarjain.in NitiN Kumar Jain

        its taking time these days … personally speaking i myself get it in 7 to 8 days in Pune