Call 155223 to get rid of Unwanted Value Added Services & Refund
After a successful 1909 service, TRAI (Telecom Regulatory Authority of India) is back with another service to protect rights of the mobile consumers.
Telecom consumers can now register complaints about wrongful activation of value added services (VAS) like mobile internet, caller tunes, Bhakti songs etc on a new common number, 155223, which is valid for all operators.
The good thing about the move is that the telecom operators will have to refund the amount charged for such activation of services if consumers inform about it within 24 hours on this common number.
Subscribers who have been using any value added services beyond 24 hours can also request for deactivation of service on this number. Telecom operator will have to deactivate service within four hours of getting phone call but the customer will not be eligible to claim refund in such cases.
The move has been put into effect after the TRAI refused leniency in such cases. Telecom operators jointly introduced the service on February 2.
As per the rule, operators will have to take consent of subscribers before activating any VAS and deactivate it without charging for it if no consent is received from them.