Why I left Manashosting?

Posted In Reviews, Webhosting - By NitiN Kumar Jain On Wednesday, August 26th, 2009 With 17 Comments






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I had already written a review of Manashosting service almost a year back. And nothing has changed since then. I left Manashosting this April after loosing all my data and continual ignorance by Manas hosting team about the issue.

I kept chasing them for about a month after my blog was scrapped overnight by them and they could not recover the lost data. I chatted/called up/raised ‘n’ number of  tickets with the both technical and sales team but all in vain.

You would also love to read the my live chat with their team members. They are not only poor technically but they also do not understand clients feelings/emotions. They are a team of dumbos who read you query but don’t reply, who listen to you but don’t respond in action. They are good for nothing.

You would be thinking why I am writing all of these 4 months later after I left them. It is because I just saw an email in my inbox from them informing about the tickets closed that I raised in april to recover the data. This is what they have to say:

Sorry to say that,we have checked there is no backup for site & mysql database. Please letus know if any problem. Don’t reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php?

Imagine they are checking this ticket after 4 months and that too when they are no longer hosting this domain.

Read my chat script too. It’s quite long but you would love to read it. I had many conversations like but could only keep one.

Conversation Date: 21st Mar 2009

Nitin:
a

 Welcome Nitin! Your request has been directed to the Billing Team . Please wait for our operator to answer your chat.

 Chat accepted by operator Billing Team.

Billing Team:
Welcome to Billing Team 
How may i help you today?
Billing Team:
May i know your issue and ticket number please?
Nitin:
HI
Nitin:
My domain is <>
Nitin:
I talked to the technical team and they are saying that this domain has been suspended
Billing Team:
ok..
Nitin:
and I need to talk to u
Nitin:
why has this been suspended
Nitin:
Can u plz check this on urgent basis
Billing Team:
one sec..
Nitin:
it is down since yesterday afternoon
Nitin:
ok
Nitin:
Are you looking into it??
Nitin:
Are u there??
Billing Team:
sir can i have your login details..
Nitin:
login dtails of what
Billing Team:
hosting control panel details..
Nitin:
i m hosted on helm
Nitin:
u must be having the helm URL
Billing Team:
have you raised ticket regarding this..
Nitin:
yes
Nitin:
but billing team has reassigned it to technicalteam
Nitin:
and technical team is saying billing team will do
Billing Team:
can i have your ticket id
Nitin:
DTJ-399203
Billing Team:
Please stay online …
i am  checking.
Nitin:
ok
Billing Team:
sir raise ticket we will solve soon
Nitin:
i have already resolve it
Nitin:
raised it i mean
Billing Team:
no ticket doesnot exist in our billing dept..
Nitin:
and gave u the ticket id
Nitin:
That is what I am saying
Nitin:
Billing team has reassigned it technical team
Nitin:
can u plz resolve it asap
Billing Team:
sir raise ticket sir sure we will solve and reply in your ticket id..
Nitin:
what could be the prob
Nitin:
how many times do i need to raise ticket
Nitin:
i am saying i have already raised it
Nitin:
DTJ-399203
Billing Team:
sir that doesnot exist raise newly with your requirement sir
Nitin:
is the domain really suspended
Billing Team:
we need to check sir..
Nitin:
I have raised it
Nitin:
OTQ-292673
Nitin:
Please check it asap
Nitin:
i request u
Billing Team:
Please stay online …
i am  checking.
Billing Team:
as per your request you will get reply within 30 min reply to that sir..
Nitin:
Can u plz check it at this moment
Nitin:
as I may not be online in 30 min
Nitin:
if u need to knw anything from me
Billing Team:
hold on..
Nitin:
Hi
Nitin:
In the Helm control panel
Nitin:
I just noticed that there is no domain name in it
Nitin:
Are u there
Billing Team:
ok wait sir..
Nitin:
Are u looking into it
Nitin:
Are u there
Billing Team:
sir you need to add the domain sir..
Nitin:
What happened to it suddenly
Nitin:
it was working okay yesterday afternoon
Nitin:
are my files save
Billing Team:
ok we need time to cross check sir we will reply in your ticke tid..
Nitin:
I cannot access my MySql  databse too
Nitin:
it is saying permission denied
Nitin:
ftp is also not working
Nitin:
whatthe hell is this
Nitin:
Do u take backup of files
Nitin:
where has it gone man
Billing Team:
sir wait i will tell you..
Nitin:
Please resolve this issue asap
Nitin:
I have been with u for 3 consecutive years
Nitin:
and from last couple of months i have been facing problems continuosly
Nitin:
are u with me
Billing Team:
sir as per your issue domain is not their and rest all is not working in your panle right
Nitin:
rest all what
Nitin:
there is nothing else that i need
Billing Team:
name server showing like this  Name Server:MANASHOSTINGDOMAIN.MERCURY.ORDERBOX-DNS.COM
Name Server:MANASHOSTINGDOMAIN.VENUS.ORDERBOX-DNS.COM
Name Server:MANASHOSTINGDOMAIN.EARTH.ORDERBOX-DNS.COM
Name Server:MANASHOSTINGDOMAIN.MARS.ORDERBOX-DNS.COM
Nitin:
yes thats correct
Billing Team:
sir contact to technical sir they will guide you
Nitin:
guide abt what
Nitin:
they are saying that domain has been suspended and contact billing team
Nitin:
now u r saying contact them
Nitin:
what shud i do
Nitin:
i will go mad
Nitin:
plz resolve this asap
Nitin:
i will move out of u this year
Nitin:
i cannot bear the pan now
Nitin:
pain*
Billing Team:
the problem that you are unable to access mysql and ftp not getting logined they will guide you sir..
Nitin:
my site is not working
Nitin:
thats the problem
Nitin:

Nitin:
technical team is saying that the domain has been suspended
Billing Team:
sir plz contact to techincal sure they will help you..
Nitin:
who will see it
Billing Team:
chat with technical or call to them sir..
Nitin:
so u cannot help
Billing Team:
R u able to login to helm cp sir..
Nitin:
i m fedup of u guys now
Nitin:
yes i can
Billing Team:
wait i will transfer  to them
Nitin:
plz tell them the details too
Billing Team:
yes sir..
Nitin:
I cannot explain them the problem again and again
Billing Team:
wait sir..
Billing Team:
Please hold on, I am transferring the chat to concern department.

 Operator Billing Team has invited Tech Team3 to join this conversation.

Nitin:
Hi
Tech Team3:
ya sir , please tell me
Billing Team:
see his site is not working he is able to login facing problem in his ftp and sql  check
Nitin:
I cannot access my website is not workng
Tech Team3:
your control panel login details sir , pelase >?
Nitin:
Hosting details:
http://69.50.194.212:8086/login.aspx
Account Name/Login Name – *********
pwd - *********
 
domain details:
http://manashostingdomain.myorderbox.com
uid –
pwd – ********
Nitin:
helm cp is not showing my domain name
Nitin:
technical team is saying that the domain has been suspended
Nitin:
it was working yesterday afternoon
Nitin:
but since then it is not working
Tech Team3:
your domain is not created inside the control panel
Tech Team3:
sir , that is the reason the site is not working
Tech Team3:
you need to create the domain and  then upload the files
Nitin:
it was working yesterday afternoon
Nitin:
where are the files
Nitin:
what happen to domain
Nitin:
it was there before
Tech Team3:
that you should be having
Nitin:
what the hell ru talking
Nitin:
i have been with u for 3 years
Nitin:
and now u r saying that domain has been deleted
Nitin:
blah blah
Nitin:
yaar what is this
Nitin:
i m not understanding
Nitin:
yesterday my website was working fine
Tech Team3:
sir , but we are not responsibility for that
Tech Team3:
you were having the details
Nitin:
suddenly all my files are gone
Tech Team3:
you should be knowning about your control panel
Nitin:
how should I knw abt it
Nitin:
yesterday u were saying that my domain has been suspended
Tech Team3:
now if you need i will create the domain , else ?
Nitin:
where are the files
Nitin:
i need my files back
Nitin:
and database too
Nitin:
what the hell is this
Nitin:
plz check ur backup now immediately if u have the folder in ur drive
Tech Team3:
no sir , we have not done anything
Nitin:
where has the complete folder gone then
Nitin:
plz check if u have folder in ur drive
Nitin:
are u checking it
Tech Team3:
please wait
Nitin:
i m loosing my patience now
Nitin:
if my files are gone i will sue manashosting
Tech Team3:
please wait
Nitin:
k
Tech Team3:
Created: Wednesday, May 23, 2007 11:38 PM 
Last Updated: Wednesday, May 23, 2007 11:38 PM
Tech Team3:
your panel is active
Nitin:
yes
Nitin:
panel is active means
Nitin:
is my data there
Tech Team3:
please wait
Tech Team3:
you need to craete the domain and reload the pages again
Tech Team3:
sorry
Nitin:
what sorrry
Nitin:
there are hell lot of data
Nitin:
please give me my data back
Nitin:
i dont want to listen anything
Tech Team3:
sir , we have not deleted the domain means , how will we able to gve you the data
Tech Team3:
pyou are having the details
Nitin:
Who deleted it
Tech Team3:
how will we able to delete the data
Nitin:
u have the control of everything
Tech Team3:
you should be knowing about your domain and control panel details
Nitin:
get me my data
Nitin:
u have the responsibility of keeping the data secured
Nitin:
we are ur customers
Nitin:
why do u take money when u cannot give services
Nitin:
check ur backups
Nitin:
do u keep backups
Tech Team3:
sir , kindly check your domain is been suspended , due to spamming
Nitin:
what does that mean
Tech Team3:
so please send the details of the payment and self declaration letter that it wont repeat again with your domain name and control panel details of both hard copy and soft copy
Nitin:
what does that mean
Nitin:
sometiems u r saying something
Nitin:
then u r saying smething else
Nitin:
what happens to my domain
Tech Team3:
your site is been suspended due to spamming
Nitin:
what does that mean
Nitin:
how can u tell that
Tech Team3:
due to excess of spam mails sent from your domain email IDS
Nitin:
who sent those
Tech Team3:
you should be having the data of that
Nitin:
how can i check if it has been suspended
Tech Team3:
you should be knowing the detaisl of your email ID
Nitin:
i dnt knw anything
Tech Team3:
just browse the site , you  will receive the msg service unavailable
Nitin:
yes
Nitin:
wat is that
Nitin:
i have been saying this from yesterday
Tech Team3:
means  the domain is been suspended
Nitin:
then what u were saying from last 1 hour
Nitin:
this that
Nitin:
I started the conversation with that the domain has been suspended i guesss
Nitin:
Now what todo
Nitin:
and do u have my data
Nitin:
u there
Nitin:
are u there
Nitin:
are u there
Nitin:
u there
Nitin:
is somebody there
Nitin:
are u there
Nitin:
is anybody there

Hope you enjoyed reading it. March and April month were the worst months I had with any hosting provider.

I would never ever recommend anyone to Manas hosting. I am hosting my sites with Dreamhost now. They look to be the best service provider in the industry.

Do write back your views on Manashosting.

-NKJ